Spa Manager / Trưởng Bộ phận Spa

POSITION SUMMARY:
Responsible for the operation of the SPA and ensuring that it achieves the highest levels of guest & employee satisfaction and financial return.
RESPONSIBILITIES:
-Establish and maintain efficiency to ensure that team members' performance is effectively managed.
-Monitor SPA and Recreation personnel to ensure all guests and internal customers receive prompt and courteous service.
-Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of SPA personnel.
-Implement and control SPA procedures that provide for the health and safety of personnel and guests
-Prepare efficient work schedule for SPA Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts.
-Build Career Development program within SPA and Recreation department.
-Maintain open channels of communication with other department heads and the General Manager
-Control and monitors departmental costs on an ongoing basis to ensure performance against budget.
-Contribute to pricing decisions.
-Conduct the promotions, planning of departmental goals as they relate to the wider hotel strategy.
-Build and maintain relationships with internal and external customers.
-Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation.