Spa Manager

- Responsible for the set-up, management & operation of Spa;
- Conduct therapist training and set up the Spa Product and Operating Standards;
- Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets;
- Monitor staff performance & review operation for improving service standard;
- Handle daily operation issue, to ensure good customer experience & service standard;
- To perform sales consultations where required;
- Design and implement the marketing strategic plans of the Spa;
- Strengthen customer relationship and handling customer inquiry;
- P&L responsibilities;
- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments;
- Participate as a team player and establishes strong working relationships to deliver positive results;
- Continually seeks to improve performance through individual efforts and with the assistance of others;
- Seeks feedback on performance and focuses on areas of shortfall;
- Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters;
- Is open to new ideas and is willing to make changes in the job and routine as required;
- Is able to cope under pressure at busy times and responds positively to changes in the workplace;
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision;
- Follows standards, policies and procedures;
- Meets required attendance and grooming standards;
- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses;
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget;
- Contributes to pricing decisions;
- Participates in the planning of departmental goals as they relate to the wider hotel strategy;
- Builds and maintain relationships with internal and external customers;
- Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation;
- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction;
- Maintains the highest level of discretion and privacy during any guest interaction;
- Maintains a soft tone during conversation with colleagues, guests and on the phone;
- Refrain from any unnecessary conversation within Spa treatments areas;
- Understands and takes into account the global nature of business.