SPA Manager

KEY RESPONSIBILITIES:
1. Supervise the daily operation of the spa including scheduling, staff management, and ensuring that services are delivered efficiently and effectively.
2. Ensuring high-quality customer service is provided to clients, investigate and handle all guest complaints as per Company policy and provide information to the General Manager at once.
3. Training spa staff, including therapists, receptionists, and support personnel, to ensure they are knowledgeable, skilled, and able to deliver exceptional service. Setting and Achieving Business Goals of spa department.
4. Developing and managing the spa's budget, monitoring expenses, and implementing cost-effective strategies to maximize revenue and profitability.
5. Creating and implementing marketing strategies to attract new clients and retain existing ones. Coordinate with Sales team to promote the spa product online and offline marketing, promotions, and special events.
6. Overseeing spa supplies, products, and equipment, and ensuring an adequate inventory is maintained for smooth operations.
7. Overseeing the maintenance and cleanliness of the spa facility, ensuring it is well-maintained and meets the highest standards.
8. Ensuring that the spa complies with all health and safety regulations, providing a safe environment for both clients and staff. Maintaining a welcoming, relaxing atmosphere and cleanliness at the Spa.
9. Collaborating with therapists and staff to develop a diverse and appealing menu of services and treatments to meet the needs and preferences of clients.
10. Undertake other tasks as assigned by the General Manager