Spa Manager

- Responsible for the set-up, management & operation of the Resort Spa
- Conduct therapist training and set up the Spa Product and Operating Standards
- Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets
- Monitor staff performance & review operation for improving service standard
- Handle daily operation issue, to ensure good customer experience & service standard.
- To perform sales consultations where required
- Design and implement the marketing strategic plans of the Spa
- Strengthen customer relationship and handling customer inquiry
- P&L responsibilities
- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
- Participate as a team player and establishes strong working relationships to deliver positive results.
- Continually seeks to improve performance through individual efforts and with the assistance of others.
- Seeks feedback on performance and focuses on areas of shortfall.
- Maximizes opportunities for self-development. Prepares roster of the department and overseas other staff rosters.
- Is open to new ideas and is willing to make changes in the job and routine as required.
- Is able to cope under pressure at busy times and responds positively to changes in the workplace.
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
- Follows standards, policies and procedures.
- Meets required attendance and grooming standards.
- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- Contributes to pricing decisions.
- Participates in the planning of departmental goals as they relate to the wider hotel strategy
- Builds and maintain relationships with internal and external customers.
- Understand and anticipates customer's needs, takes action to address customer needs and strives to exceed customer expectation.
- If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.
- Maintains the highest level of discretion and privacy during any guest interaction
- Maintains a soft tone during conversation with colleagues, guests and on the phone.
- Refrain from any unnecessary conversation within Spa treatments areas.
- Understands and takes into account the global nature of business.