Spa Receptionist cum Sales

1. Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
2. Always offers an alternative if a requested service is unavailable.
3. Always visible to guests by being present at the reception desk.
4. Be fully conversant with Banyan Tree Spa/Angsana Spa services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.
5. Answers telephone calls in a professional, courteous and polite manner in accordance with hotel's standards.
6. Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
7. Ensure that all cashiering functions are carried out in accordance with hotel's accounting procedures.
8. Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
9. Refers major guest objections to immediate superior to prevent further guest dissatisfaction
10. Performs body Massage, Body scrub, Body wrap, Facial and Spa packages when Spa runs high occupancy and that the existing therapist manning is not enough