Spa Receptionist Cum SalesCông ty TNHH LAGUNA ( Việt Nam)

- Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
- Always offers an alternative if a requested service is unavailable.
- Always visible to guests by being present at the reception desk.
- Be fully conversant with Banyan Tree Spa/Angsana Spa services and facilities in order to be able to make helpful recommendations, and
to be able to up-sell Spa services and Spa products.
- Answers telephone calls in a professional, courteous and polite manner in accordance with hotel's standards.
- Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
- Ensure that all cashiering functions are carried out in accordance with hotel's accounting procedures.
- Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest
satisfaction.
- Refers major guest objections to immediate superior to prevent further guest dissatisfaction
- Performs body Massage, Body scrub, Body wrap, Facial and Spa packages when Spa runs high occupancy and that the existing therapist manning is not enough
* Benefits:
- Receiving 100% of salary during probation time
- 22 standard working days per month.
- Pre-opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
- Pre-opening Service Charge bonus 1 million Vietnam Dong per month.
- Free-provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC,
TV, internet, cable TV).
- Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
- Free-provided Bao Viet health and accident insurance.
- 12 to 14 days annual leave.
- Free training courses from basic to advance by Banyan Group Academy.
- Young and dynamic working environment.
- Positive career development opportunities.
- Other attractive bonus policies for encouragement and motivation