Spa Supervisor/ Giám Sát Bộ Phận Spa

• Head up a team of spa therapists and act as a 'role model' demonstrating by example the high standards of customer care and treatments your spa demands. Your sphere of influence will also extend if applicable to reception areas.
• Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control.
• Ensure client experience including booking , payment ,and consultation card
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Assist the spa manager /Spa manager as and when required in the hiring, training and motivation of spa staff
• Conduct checks on both treatment rooms and wider areas of the spa to ensure it's clean, tidy and well stocked with products and provisions.
• Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically you'll be working to retail targets that are a percentage of revenues raised
• Assist the spa manager/ assistant spa manager in the selection and ordering of spa products, supplies and equipment
• Daily and monthly spa inventory product, amenities and equipments