Spa TherapistAngsana Quan Lan - Ha Long Bay Resort

TREATMENTS
1. To prepare, clean and tidy spa premises.
2. To be fully aware of the daily booking programmed and to update any changes to the reception.
3. To check the following day's appointments at the end of each day and to make necessary preparations accordingly.
4. To provide body massages, body treatments, facials, manicures, pedicures and hair care
to spa's guests.
5. To check and maintain product supplies at the beginning and end of each day
6. To check Spa Card carefully for specific instructions or guest requests
7. Replace soiled linen in the treatment rooms with clean one
8. Check and clear all spa fresh materials in the preparation area on a timely basis
GUEST INTERACTION
1. To ensure that the guest is greeted by their family name as far as possible.
2. To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.
3. To report any guest comments or complaints to the Spa Services Supervisor as soon as convenient. In the absence of Spa Services Supervisor, guest comments should be reported to the Spa Manager.