Specialist - Technical Service, OEM Automotive Coatings, Coatings

OBJECTIVES OF THE POSITION
• To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.
MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES
Technical support for business development
• Conduct project study, evaluate, test and implement developed products;
• Collect and analyze customers' needs on product performance and technical services to verify product design suitability to application;
• Provide technical training, seminars and trouble-shooting;
• Support ASEAN technical team on product and business development.
Product application and development
• Provide technical guidance and assistance to customers on product applications to enhance pre- and post-sales services;
• Identify future customer needs to meet their satisfaction with products and services;
• Provide technical laboratory services and product training to sales, marketing personnel to enhance business opportunities via product applications, meet customer expectations and solve technical problems.
• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.
Support to define customer needs
• Share information related to customer expectations and product performance with the team members;
• Evaluate product and service marketability in terms of technical and manufacturing needs;
• Establish a communication path amongst customers' operation personnel and internal research personnel to enhance business development.
Product launch
• Develop technical processes and procedures on introduction of products;
• Participate as part of product launching team to ensure smooth introduction of the product;
• Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;
• Support the team in organizing seminars, workshops to launch products.
R&D support
• Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;
• Input recommendations to new product development / evaluation to achieve better product performance;
• Exchange information of R&D results among the local team members and ASEAN team.