Sr ServiceNow Admin
Renesas Design Vietnam Co., Ltd.
- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Cutting-edge technology in semiconductor design
Competitive compensation and benefit package
Young, dynamic, team-oriented working environment
The Job
Job Description
About the Role
We are seeking a highly motivated and experienced ServiceNow Administrator to join our team and play a vital role in supporting our business users. You will be responsible for the day-to-day administration, configuration, and maintenance of our ServiceNow instance, ensuring it meets our needs across various modules, including ITSM, ITOM, SAM Pro, HRSD and WPM.
Responsibilities
- Troubleshoot and resolve ServiceNow incidents & requests ensuring timely resolution.
- Manage the ServiceNow platform, including user accounts, security settings, and access controls.
- Configure ServiceNow to automate IT processes and workflows, aligned with ITSM, HRSD, ITOM, SAM Pro and WPM best practices.
- Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide insights into IT service delivery.
- Stay up-to-date on the latest ServiceNow features and functionality and implement them to optimize the platform.
- Work collaboratively with IT and business stakeholders to understand their needs and translate them into actionable ServiceNow configurations.
- Provide ongoing support and training to users on ServiceNow functionalities.
- Document ServiceNow processes and procedures for future reference.
- Perform regular system health checks and audits to ensure platform stability and performance.
Assist with the development and implementation of ServiceNow upgrade plans
Your Skills and Experience
Qualifications
- Proven experience as a ServiceNow CSA (minimum 2 years).
- Knowledge of a least two of ITSM, ITOM, SAM Pro, HRSD or WPM modules.
- Strong understanding of IT Service Management principles and best practices.
- Designing and configuring catalog items for various service offerings (ITSM, HRSD, WPM).
- Utilizing ServiceNow Flow Designer to create complex workflows with decision points and branching logic.
- Integrating workflows with other ServiceNow applications and external systems.
- Experience with configuration management tools and scripting languages JavaScript, HTML, CSS, and REST/SOAP web services.
- Excellent analytical and problem-solving skills.
- ServiceNow Performance Analytics and reporting.
- ServiceNow upgrades.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Why You'll Love Working Here
Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are:
- Competitive salary/bonus based on working performance.
- Excellent training program.
- Opportunity for promotion.
- Fair assessment.
- 24/24 hour insurance package including social and medical and unemployed insurance
- Dynamic people.
- Team-oriented environment.
- Sport activities and Annual company trip
Yêu cầu công việc
Quyền lợi được hưởng
Renesas Design Vietnam Company Limited aims to provide our employees with comprehensive compensation and benefit plans, and a professional working environment. Some featured benefits are:
- Competitive salary/bonus based on working performance.
- Excellent training program.
- Opportunity for promotion.
- Fair assessment.
- 24/24 hour insurance package including social and medical and unemployed insurance
- Dynamic people.
- Team-oriented environment.
- Sport activities and Annual company trip
Thông tin chung
- Thu nhập: Thỏa thuận
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