Store Manager - luxury shoes brand

WHAT YOU DO:



Business & Leadership Development

• Develop the stores' business plan to include Marketing and promotional strategies that will allow the shop to drive traffic and to increase its customer base, with particular emphasis on building the local market (events, integration to the local community, etc.)

• Present strategies to the regional management and the central Marketing team for review and approval.

• Know the local market and business environment, including competitors' activities and luxury market trends.

• Provide feedback on product assortments, buying trends, and customers' requests.

• Ensure the highest level of customer service, complying with the Customer Service quality standards and to the selling ceremony.



Sales Management:

• Continuously motivate and train the team to meet assigned sales and productivity objectives. Provide recognition to top Sales associates.

• Demonstrate sales leadership to staff by playing an active role on the selling floor.

• Proactively manage the clientelling function in the store.

• Be up to date with the brand's news, and ensure that all associates are knowledgeable in all brand's products, information, and History.



Team Management:

• Ensure training programs (sales techniques, customer service, policies and procedures, product knowledge)

• Supervise recruitment, evaluation and development of the store team, maximizing individual potential, and ensuring succession plans.

• Ensure all human resources policies and procedures are implemented, solving staff issues as appropriate.



Operation Management:

• Provide with monthly quantitative and qualitative business reports.

• Determine staffing needs and create staff schedules to ensure the appropriate coverage and to match with the traffic.

• Responsible of the P&L of the store, with particular attention to controllable expenses, sales plan and operating profit.

• Meet all KPI objectives.

• Ensure that brand's standards are applied and maintained at all times across the store merchandising, customer service, and back office activities (stocks, administration, etc.).



***WHY US:

• Working in a leading luxury retail corporation with other brands such as Rolls-Royce, Richard Mille, Audemars Piguet, etc.

• English-using environment.

• Very competitive salary & commissions.

• Annual health check & Extra health insurance package.

• Annual teambuilding event.

• Opportunities to meet and network with high-class and business people who are your customers.

• Opportunities to be promoted to higher position and develop your career path in a leading luxury retail company.



* WHERE YOU WORK:

• 57 Ly Thai To, Hoan Kiem District, Hanoi.