Store Manager - Showcase 68

Position Summary
Lead the overall store operations to achieve sales, profitability, and customer experience goals.
Provide strategic direction, manage the store team, and ensure operational excellence across sales, customer experience, inventory, finance, and administration.
Key Responsibilities
Sales & Customer Experience Leadership
Set store sales targets and create action plans to achieve revenue and profit objectives.
Guide the Experience Master in delivering a premium in-store experience and driving conversion rates.
Monitor customer satisfaction (NPS, feedback) and implement improvements.
Team Leadership & People Management
Lead, coach, and motivate the store team, including Experience Master, Operation Specialist, and sales floor staff.
Oversee recruitment, onboarding, training, and performance management for all store employees.
Build a positive, high-performance culture that encourages teamwork and accountability.
Operational & Financial Management
Ensure accurate inventory control, proper stock levels, and compliance with storage and safety protocols.
Oversee cash management, sales reporting, and expense control to meet budget objectives.
Approve and monitor O2O operations, returns/exchanges, and special order processes.
Store Administration & Facility Management
Ensure smooth execution of all store administrative tasks, including documentation, compliance, and supply management.
Manage facility maintenance, security, and vendor coordination to maintain a safe and welcoming store environment.
Reporting & Communication
Provide regular reports on store performance, sales trends, inventory status, and operational issues to regional leadership.
Act as the primary communication link between headquarters and the store team, ensuring clear execution of strategies and policies.