store Operation associate (e-commerce platform)CÔNG TY TNHH AIRR LABS (VIỆT NAM)
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Quản lý điều hành, Kinh doanh, Bán hàng, Dịch vụ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 05/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
With customer experience-first mindset, the Store Operation Associate will support and optimize our brands' online presence. Our Store Operation Associate will collate and update online assets, and ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and encourage business growth through effective campaigns. You will also act as a liaison to provide product/services information to resolve any emerging problems that our customers might face. You will ensure customers will have delighting online store experience on all brand touchpoints.
Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Store Operation Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.
Responsibilities:
- Execute and manage perfect store on-line experience for assigned brands across various platforms.
- Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high
impact store experience.
- Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
- Ensure freshness of content across all online channels to ensure high customer engagement
- Manage and maintain consistent online brand experience across different platforms.
- Analyze online customer behavior to ensure customer experience determines store design choices.
- Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
- Manage all consumer communication across ecommerce platform and social media.
- Identify and assess customers' needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
Ideal candidates for this role should be creative and innovative, multimedia savvy, well-organized, and must be excellent communicators. An exceptional Store Operation Associate should be comfortable in using analytics to drive highly effective digital campaigns, continuously enhance brand store and customer experience, and deliver online store objectives.
Responsibilities:
- Execute and manage perfect store on-line experience for assigned brands across various platforms.
- Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high
impact store experience.
- Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various ecommerce platforms, website, and social media accounts.
- Ensure freshness of content across all online channels to ensure high customer engagement
- Manage and maintain consistent online brand experience across different platforms.
- Analyze online customer behavior to ensure customer experience determines store design choices.
- Supports Digital Brand Manager in assessing platform promo and campaign effectiveness to ensure continuous improvement.
- Manage all consumer communication across ecommerce platform and social media.
- Identify and assess customers' needs to achieve satisfaction and product conversion.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Responds promptly to customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Knows our products inside and out so that you can answer questions.
- Communicates and coordinates with internal team as necessary.
- Ensure customer satisfaction and provide professional customer support.
Yêu cầu công việc
- Bachelor's degree.
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Basic Photoshop & copywriting skills
- Ability to build rapport and collaborate with others within the company and externally
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze multiple data sets
- Attention to detail
- Basic Photoshop & copywriting skills
- Ability to build rapport and collaborate with others within the company and externally
Quyền lợi được hưởng
Attractive and competitive salary
Premium international healthcare insurance
Company trip, big annual year-end party every year, team building, etc.
Premium international healthcare insurance
Company trip, big annual year-end party every year, team building, etc.
Thông tin khác
Ngày Đăng Tuyển
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Bán Lẻ/Tiêu Dùng > Quản Lý Cửa Hàng
Lĩnh vực
Thương mại điện tử
Kỹ Năng
Commercial, E-commerce, Customer Experiences, Customer Centric Solution, Key Account Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
[protected info]
Cấp Bậc
Nhân viên
Ngành Nghề
Bán Lẻ/Tiêu Dùng > Quản Lý Cửa Hàng
Lĩnh vực
Thương mại điện tử
Kỹ Năng
Commercial, E-commerce, Customer Experiences, Customer Centric Solution, Key Account Management
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Nộp hồ sơ liên hệ
CÔNG TY TNHH AIRR LABS (VIỆT NAM)
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Vị trí store Operation associate (e-commerce platform) do công ty CÔNG TY TNHH AIRR LABS (VIỆT NAM) tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Store Operation Associate (E-Commerce Platform) hoặc công ty CÔNG TY TNHH AIRR LABS (VIỆT NAM) ở các link phía trên
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