Student Success Officer - Asia (Academic)

Customer & Student Support
- Support a group of Asian students (around 25 - 35 students) regarding attendance, assignments, engagement, and communication in class.
- Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
- Authorised students who cannot attend lessons and inform teachers accordingly.
- Work with teachers to update the escalation cases, as well as keep in contact with parents/ customers to provide information in a timely manner.
- Communicate with parents/customers on a regular basis to ensure they are informed of any student issues.
- Hold induction sessions for new students.
- Distribute the end-of-term reports and half-term reports.
- Ensure all phone calls/ text messages are answered in a timely and professional manner.
- Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries.
- Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Academic
- Work closely with students and parents to provide suitable University counselling sessions.
- Take charge of the Career Club for higher students to explore their abilities and interests for future jobs or majors.
- Support IGCSE/ A Levels students in applying for University/ College
- Prepare support letter/recommendation letter for students.
- Other duties as assigned by the Manager or school.
Duties & Compliance
- Update and share positive feedback and case studies with the Marketing team, and other relevant departments.
- Participate and complete the NOCN Level 3 Teaching and Training course internally.
- Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
- Ensure all communications are Data Protection compliant.
- Escalate any safeguarding issues in a timely and confidential manner.
- Ensure all company policies and procedures are adhered to.
- Ensure maximum knowledge of subjects and course specifications.
- Ensure that all company assets are protected.
- Carry out any other tasks given to ensure that high standards are maintained.
- Providing support to other colleagues to ensure that all priorities are met.