Student Support Officer

Overview:
RMIT Vietnam is seeking Student Support Officers (6-month, Third-party contract) to support to students, visitors, and the wider University community by delivering a welcoming, approachable, and student-centred experience.
WHY JOIN RMIT VIETNAM?
At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.
Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.
POSITION SUMMARY The Student Support Officer provides frontline support to students, visitors, and the wider University community by delivering a welcoming, approachable, and student-centred experience. As a first point of contact, the role supports effective navigation of campus services, systems, and resources, contributing to a positive and connected student experience.
Working within established procedures and as part of a collaborative team, the position supports the day-to-day operations of Student Connect through responsive service delivery, operational support, and promotion of self-service resources. The role also contributes to maintaining a professional, organised, and inclusive service environment.
Key Accountabilities Summary
Perform Tier-1 customer service within the Student Connect service model, serving as the first point of contact for students and their families through approved service channels.
Verify customers' information and deliver university documentation to customers e.g., ID card, medical insurance, transcripts, etc.
Instruct students to use the self-service Student Connect Online Portal and other RMIT student systems, e.g., enrolments, timetable and learning management systems.
Follow the Student Connect process to classify enquiries and make necessary referrals to the Student Advisors or other services.
Manage customer data entry and document filings accurately and securely following the University compliance policy, processes and guidelines.
Attend mandatory induction sessions, knowledge health check and skill training required for the role.
Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.
Support the delivery of student engagement activities.
Maintain confidentiality in line with RMIT's Code of Conduct.
Other tasks as assigned by the line manager.
Key Selection Criteria
Is currently enrolled in an RMIT award program (Higher Education)
Proficient English communication skills and ability to facilitate service 100% in English.
Demonstrated a strong commitment to delivering excellent student services and support, including effective communication skills and the ability to interact effectively with students from diverse cultural backgrounds.
Ability to work flexibly and efficiently as a member of a team in a high-volume customer focused environment.
Strong organisational and time management skills.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework & RMIT Values
Additional information:
Open roles: 2 in Hanoi campus & 5 in Saigon South campus
Start date: 1 October 2026
Competitive hourly rate
Contract duration: 6 months
Workload: up to 30 hours per week
Private insurance
HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.
Please note that we will be running a rolling recruitment process, so please apply as soon as possible.
Compliance Requirements
All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Further guidance will be provided during the recruitment process.
RMIT UNIVERSITY COMMITMENT
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students.
Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
IMPORTANT NOTICE:
Please ensure that your application is submitted through our Workday system on the RMIT Careers page under your personal email. We do not accept applications through other means.
RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
For any questions or support, feel free to reach out to our Talent Acquisition team at [protected info]
#RMITVietnam
Applications Close:
29 thg 9 2026 11.59 pmRMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
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