Support Application Engineer - Marketing Automation, Customer Loyalty, CRM

CÔNG TY TNHH MEMBERSON

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 17/04/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

The support application engineer is an impactful addition to the team and will significantly contribute to Memberson core technical expertise and ability to provide advanced and unique solutions to our clients. The support & application engineer will provide advice, support, and implement technical solutions to help our clients with their customer loyalty and engagement strategies and solutions.
Job Responsibilities
• Provide first and second level application support for Memberson product/module to clients which require technical expertise and knowledge, including analysis of cases to identify recurring incidents.
• Test and support of Memberson product/module features and customisation for clients which includes configuration of the different modules and scripting for client customisations
• Support sales and account managers around data science and analytics including data migration, data export / import, data correction and reports
• Ensure complete client documentation on all customisations or client modifications
• To provide assistance in communication to clients for CRM matters.
• Any other duties assigned by Technical Project Manager.

Yêu cầu

• Diploma in Engineering or Computer Science or equivalent with at least 2 years working experience in SQL and HTML. Fresh graduates are also welcome to apply.
• Knowledge of T-SQL and HTML is required.
• Knowledge of C# using Microsoft .NET Framework and web development is a plus.
• Knowledge of Amazon Web Services and server Infrastructure is a plus.
• Experience working with customers, understanding their issues, and managing their expectations.
• Experience in identifying issues by analysing data and problem solving to enable the efficient analysis of system data logs.
• Self-driven, work independently and willing to work in a flexible and non-hierarchical environment
• Good interpersonal and communication skills, a team player
• Analytical, good at problem solving, and being able to work efficiently and effectively under stressed condition

Quyền lợi

Bonus 13th salary, bonus performance
Opportunity working onsite in Singapore and other more benefits
Support free parking, free lunch, extra health insurance