Surveillance Shift Manager

Position Summary
Supervise shift operations, organization and allocation of duties of the monitoring room team. Responsible for managing the efficient operation of Surveillance shifts, ensuring the monitoring and analysis of all gaming and cash handling areas. Ensure that The Grand Ho Tram Strip's operational activities are afforded a high level of revenue Protection and conducted with the highest levels of integrity. Perform all duties in accordance with The Grand Ho Tram Strip's policies and within the realm of The Grand Ho Tram Strip's Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram Strip property.
Responsibilities
Liaise with management level personnel of other departments.
Liaise with personnel from outside agencies & local authorities when authorized.
Communicate effectively.
Actively support and lead by example with company and department standards and objectives.
Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
Provide guidance, instruction, performance coaching and counseling to Surveillance team members.
Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
Create a respectful and harmonious workplace with a team and result based approach.
Actively set tasks and provide direction for the shift.
Delegate workload and duties responsibly.
Ensure that assignments and routine duties are completed to department SOPs.
Ensure compliance with all company and department policies and procedures.
Coach, counsel and discipline as per company/department guidelines.
Provide feedback to team members in a timely manner.
Compile file notes and feedback for performance reviews.
Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
Apply initiative in dealing with situations (backed by department SOPs).
Maintain records and files for the department in accordance with department SOPs.
Review and approve documents and reports and observations generated by the team.
Review reports, statistics and data from various company and department information systems.
Undertake project duties as required and/or assigned.
Compile and prepare in depth shift reports, summaries and logs.
Provide complete support to Surveillance management.
Other duties as required by the Surveillance Manager.