[SVL Mây Hotel] - Spa Receptionist/ Nhân viên lễ tân Spa

Silverland Hospitality - The Myst Dong Khoi Hotel

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 30/05/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Việc làm Nhân viên lễ tân Spa

Mô tả công việc

Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.
Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.

Yêu cầu

High school diploma or equivalent: Possess a high school diploma or equivalent education.
Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.
Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.

Quyền lợi

Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
Chance to make a real difference in people's lives: Help guests achieve their wellness goals and enhance their overall well-being through spa services.
Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.

Thông tin khác

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
23/[protected info]

Thông tin chung

Ngày hết hạn: 30/05/2024
Thu nhập: 6.000.000đ - 8.000.000đ

Giới thiệu công ty Xem trang công ty

Silverland Hotels & Spas' history can be traced back more than three decades, to a time when Vietnam was opening its doors once more to the outside world. The Nguyen family saw two distinct opportunities during this time. The first was to build a successful business providing lodgings to the ever-growing number of foreigners visiting central Saigon. The second was to ensure that each of these visitors received the very warmest Vietnamese welcome.

Quy mô công ty

Từ 501 - 1000 nhân viên

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