[svl mây hotel] - spa receptionist/ Nhân viên lễ tân Spa

Silverland Hospitality - The Myst Dong Khoi Hotel

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 30/05/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: 6.000.000đ - 8.000.000đ

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

khách sạn hotel spa hospitality

Mô tả công việc

Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.
Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.

Yêu cầu công việc

High school diploma or equivalent: Possess a high school diploma or equivalent education.
Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.
Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.

Quyền lợi được hưởng

Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
Chance to make a real difference in people's lives: Help guests achieve their wellness goals and enhance their overall well-being through spa services.
Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.

Thông tin khác

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
23/[protected info]

Nộp hồ sơ liên hệ

Phòng nhân sự

Silverland Hospitality - The Myst Dong Khoi Hotel

Giới thiệu công ty Xem trang công ty

Silverland Hotels & Spas' history can be traced back more than three decades, to a time when Vietnam was opening its doors once more to the outside world. The Nguyen family saw two distinct opportunities during this time. The first was to build a successful business providing lodgings to the ever-growing number of foreigners visiting central Saigon. The second was to ensure that each of these visitors received the very warmest Vietnamese welcome.

Quy mô công ty

Từ 501 - 1000 nhân viên

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