Svp/ FVP and Head, Channels Management

Job Purpose:

Reporting into country Head of Channels and Digitalization, you are responsible to formulate distribution channels strategies (from online to offline) and ensuring great service experience in all customer engagement points. In the process, you are expected to define performance drivers of each channel to drive market leading Net Promoter Score (NPS), high customer engagement scores, revenue generation and cost optimization. In an ever changing world of ecosystems and online platforms, you will need to work with multiple external business partners and internal stakeholders to achieve overall key objectives of the organization.

In driving performance, you are also expected to ensure strong risk culture of team and set high governance/ assurance standards for the team to ensure sustainable outcomes.



Job Description:

• Review/ strategize/ optimize UOB owned and partnership channels' reach, target audience and engagement.

• Formulate partnership strategies with platform/ ecosystem owners to achieve win-win outcomes.

• Work with respective UOB business partners on their priorities to distribute their products and services across various channels.

• Using service (NPS), engagement and performance drivers, deliver quality outcomes across online to offline channels.

• Deeply understand our customer lifecycle needs to formulate regular engagement strategies from online to offline.

• Involvement in business development and strategic planning by leveraging on data analytics.

• Map out activities across offline and online channels to manage risks and ensure compliance with UOB/ regulatory guidelines.

• People development to drive high performance culture.

• Other assignments and projects by Country Head of Channels and Digitalization.