Synopsys Ha Noi - IT Support & Infrastructure Admin Engineer

Mô tả Công việc
Job Overview
IT Support & Infrastructure Administration Engineer will work as a member of Synopsys APAC IT team to support and engage IT service with internal users. The work scope includes IT helpdesk and system & datacenter administration with great learning space in IT area.
Responsibilities and Duties
The work scope includes IT helpdesk support and system administration domain with great learning space in IT area.
1. IT Helpdesk Support
Provide technical support for laptop, PC, IT collaboration hardware/software services.
Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
Communicate with end-users and provide basic training, guidance, and solutions.
IT hardware procurement, logistics operation support, and asset management.
2. System & Datacenter Administration
Responsible to install and manage systems running Linux, in an advanced engineering environment. Your routine tasks are system provisioning, updating, inventory, monitoring, and diagnosis.
Follow company policies and procedures to administrate various IT infrastructure services.
Manage IT assets for your assigned site in its lifecycle from procurement, deployment, until retirement.
Monitor performance of systems and make reports.
3. IT Projects
You will work on projects that create new IT service or improve current services.
You work with the project manager and other project team members to deliver project result within constrains like scope of work, schedule, and cost.
4. Emergency Response
You may need to work out of normal work hours, in short notice when there is emergent issue. Sometimes you need to travel.
Provide technical support for laptop, PC, IT collaboration hardware/software services.
Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
Communicate with end-users and provide basic training, guidance, and solutions.
IT hardware procurement, logistics operation support, and asset management.
Responsible to install and manage systems running Linux, in an advanced engineering environment. Your routine tasks are system provisioning, updating, inventory, monitoring, and diagnosis.
Follow company policies and procedures to administrate various IT infrastructure services.
Manage IT assets for your assigned site in its lifecycle from procurement, deployment, until retirement.
Monitor performance of systems and make reports.
You will work on projects that create new IT service or improve current services.
You work with the project manager and other project team members to deliver project result within constrains like scope of work, schedule, and cost.
You may need to work out of normal work hours, in short notice when there is emergent issue. Sometimes you need to travel.