System Analyst

1. Systems Operation
1.1. ERP (MS Dynamics 365 FnO) & CRM (MS Dynamics 365 CRM)
- Maintain operations of ERP system
- Support users with system issues
- Train users per requested
- Be System Administrator
- Maintain Master Data
- Renew annual license & process licensing payment
- Analyze further user requirements & solution provision for system expansion
- Lead IT partners to develop, test & deploy further system expansion
1.2. Microsoft 365
- Be System Administrator
- Manage Users & Teams (create new, edit , deactivate)
- Manage License (M365, Power BI)
2. Data Analysis
- Analyze business data & create reports per requested from BoD/ LT
- Work with cross-functional teams to understand data needs and provide analytical support
- Track key performance indicators (KPIs) and measure the effectiveness of business strategies
- Preferred tools: Power Query, Power BI
3. Automation Solution
- Analyze user operation pain points as requested
- Develop & implement automation solutions & processese to solve user pain points
- Preferred tools: Power Automate, Power Apps
4. IT Infrastructure Management
- Coordinate IT support vendors to perform infrastructure maintenance & reparation if needed
- Plan/ Support line manager to plan & optimize CapEx & OpEx
- Look after all IT infrastructure at all sites (HO, BD, CL, DN, HN)