[TAM SƠN] HN - CRM Executive (Loyalty)
Openasia Group LTD
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
The Senior CRM Executive is responsible for executing CRM's activities, ensuring that the relationship between the company and its customers is well maintained and developed, and creating opportunities for business development through CRM's activities.
Customer database management: Ensure high-quality data as the basis for all CRM activities. Collaborate with the technical team to debug and upgrade CRM-related systems if needed.
Act as Product Owner of Loyalty engine / Loyalty customer app, in charge of developing function requirements as well as monitoring and continuously improving performance along with technical team.
Execute loyalty schemes, campaigns or tactics to meet business objectives and increase customer lifetime value
Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics.
Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
Supervise implementation of Brand's CRM guideline.
Generate reports and dashboards to track KPIs and measure the success of CRM initiatives. Deliver reports and analytics as required by managers.
Customer database management: Ensure high-quality data as the basis for all CRM activities. Collaborate with the technical team to debug and upgrade CRM-related systems if needed.
Act as Product Owner of Loyalty engine / Loyalty customer app, in charge of developing function requirements as well as monitoring and continuously improving performance along with technical team.
Execute loyalty schemes, campaigns or tactics to meet business objectives and increase customer lifetime value
Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics.
Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
Supervise implementation of Brand's CRM guideline.
Generate reports and dashboards to track KPIs and measure the success of CRM initiatives. Deliver reports and analytics as required by managers.
Yêu cầu công việc
Graduated from economics, business administration, marketing or related fields
4 years of proven working experience in customer segmentation, loyalty, marketing, retail operations
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365
Understanding of Web development
Knowledge of User Experience best practices
Good synthesis, analysis and reporting
Hands on experience with CRM software/system
Conducting market research skill is an advantage
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin chung
- Ngày hết hạn: 03/08/2024
- Thu nhập: Thỏa thuận
Established as an investment firm operating in Vietnam since 1994, Openasia has rapidly developed into a diversified group of companies led by a strong sense of entrepreneurship. Driven by passion, creativity and generosity, the managers and staff have turned a small financial advisory firm into multi-facetted group serving the growing portion of Vietnamese searching for premium products and services. The Group now manages seven divisions employing more than 1,500 employees. Beside an evident flair for opportunities and growth, our success is based on a fine-tuned mix of Vietnamese and Western cultures combined with an opportunistic approach and a true respect of all employees.
THÔNG ĐIỆP TỪ OPENASIA GROUP
1. Respect for People - Tôn trọng con người:
Tôn trọng bản thân, tôn trọng người khác, chân thành yêu thương, lắng nghe người khác, tranh luận nhưng không tranh cãi và biết ghi nhận sự đóng góp của người khác...
2. Creative - Sáng tạo:
Dám nghĩ khác, luôn nỗ lực tìm tòi cái mới...
3. Passionate - Đam mê:
Yêu công việc, yêu sản phẩm, dịch vụ mình làm ra...
4. Excellent - Xuất sắc:
Luôn đặt tiêu chuẩn cao và nỗ lực hoàn thành tốt nhất công việc mình đảm nhận...
5. Inspirational - Truyền cảm hứng:
Suy nghĩ tích cực và lan tỏa nó tới những người xung quanh, luôn động viên, khích lệ người khác.
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