[TAM SƠN] HN - CRM EXECUTIVE (PRESITAGE CLIENT)/ CHUYÊN VIÊN CRM (KHÁCH HÀNG TRỌNG ĐIỂM)
Openasia Group LTD
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Mô tả công việc
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.
Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers' companion to discover inspiration.
For more information, please visit: [protected info]
We are seeking a passionate and dedicated CRM Executive to join our team. The ideal candidate will play a pivotal role in nurturing and expanding our VIP tier through strategic loyalty activities. Your mission will be to cultivate enduring relationships with our most valued clients, ensuring unparalleled satisfaction and engagement. By performing meticulous data analysis and implementing innovative CRM initiatives, you will elevate the personalized experience for our VIP clientele, driving both retention and advocacy. Your dedication to excellence will not only uphold our brand's reputation for unmatched luxury but also propel us towards new heights of customer loyalty and satisfaction.
Loyalty Program Management:
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
Implement personalized communication strategies to enhance client engagement and satisfaction
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
Help with logistics, guest list management, communication, coordination & ROI of VIP events
Oversee gifting inventory and track CRM spending budget
Data Analysis and Insights:
Client database maintenance, deduplication & data capture process optimization
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
Track KPIs and measure the success of CRM initiatives
Cross-functional Collaboration:
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
Loyalty Program Management:
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
Implement personalized communication strategies to enhance client engagement and satisfaction
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
Help with logistics, guest list management, communication, coordination & ROI of VIP events
Oversee gifting inventory and track CRM spending budget
Data Analysis and Insights:
Client database maintenance, deduplication & data capture process optimization
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
Track KPIs and measure the success of CRM initiatives
Cross-functional Collaboration:
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
Work closely with the IT department to build up, integrate and optimize CRM systems
Continuous Improvement:
Stay abreast of industry trends and best practices in CRM and luxury retail
Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
Implement personalized communication strategies to enhance client engagement and satisfaction
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
Help with logistics, guest list management, communication, coordination & ROI of VIP events
Oversee gifting inventory and track CRM spending budget
Client database maintenance, deduplication & data capture process optimization
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
Track KPIs and measure the success of CRM initiatives
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
Execute loyalty programs tailored to VIP clients, ensuring they feel valued and appreciated
Implement personalized communication strategies to enhance client engagement and satisfaction
Monitor program effectiveness through metrics and feedback, making data-driven adjustments as necessary
Help with logistics, guest list management, communication, coordination & ROI of VIP events
Oversee gifting inventory and track CRM spending budget
Client database maintenance, deduplication & data capture process optimization
Utilize CRM tools to analyze client data and behavior, identifying opportunities for targeted marketing and service improvements
Generate reports and insights to inform strategic decisions aimed at maximizing client retention and lifetime value
Track KPIs and measure the success of CRM initiatives
Collaborate closely with marketing, sales, and client experience management teams to align CRM strategies with overall business objectives
Coordinate with retail operations to ensure seamless execution of VIP client services across all touchpoints
Work closely with the IT department to build up, integrate and optimize CRM systems
Stay abreast of industry trends and best practices in CRM and luxury retail
Proactively suggest and implement enhancements to CRM processes and loyalty initiatives to drive continuous improvement
Yêu cầu
This role demands a strategic thinker who is passionate about luxury retail, possesses exceptional relationship-building skills, and thrives in a dynamic, customer-centric environment
Customer connectedness and customer centric mindset
Proven experience in CRM, preferably within the luxury retail sector
Demonstrated success in managing VIP client relationships and loyalty programs
Exceptional interpersonal and communication skills, capable of engaging with high-profile clients effectively
Strong analytical mindset with the ability to interpret data and draw actionable insights
Ability to manage multiple priorities and deadlines in a fast-paced environment
Creative thinker with a passion for developing innovative CRM strategies to enhance client satisfaction and loyalty
High level of attention to details
Proficiency in CRM software and Microsoft Office Suite
Bachelor's degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous
Business proficient English (B2 Business Vantage or IELTS 6.5)
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
Thông tin khác
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Ngày hết hạn: 18/08/2024
- Thu nhập: Thỏa thuận
Established as an investment firm operating in Vietnam since 1994, Openasia has rapidly developed into a diversified group of companies led by a strong sense of entrepreneurship. Driven by passion, creativity and generosity, the managers and staff have turned a small financial advisory firm into multi-facetted group serving the growing portion of Vietnamese searching for premium products and services. The Group now manages seven divisions employing more than 1,500 employees. Beside an evident flair for opportunities and growth, our success is based on a fine-tuned mix of Vietnamese and Western cultures combined with an opportunistic approach and a true respect of all employees.
THÔNG ĐIỆP TỪ OPENASIA GROUP
1. Respect for People - Tôn trọng con người:
Tôn trọng bản thân, tôn trọng người khác, chân thành yêu thương, lắng nghe người khác, tranh luận nhưng không tranh cãi và biết ghi nhận sự đóng góp của người khác...
2. Creative - Sáng tạo:
Dám nghĩ khác, luôn nỗ lực tìm tòi cái mới...
3. Passionate - Đam mê:
Yêu công việc, yêu sản phẩm, dịch vụ mình làm ra...
4. Excellent - Xuất sắc:
Luôn đặt tiêu chuẩn cao và nỗ lực hoàn thành tốt nhất công việc mình đảm nhận...
5. Inspirational - Truyền cảm hứng:
Suy nghĩ tích cực và lan tỏa nó tới những người xung quanh, luôn động viên, khích lệ người khác.
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