[tam son] hn - senior CRM Executive (loyalty)
Openasia Group LTD- Chi tiết công việc
- Giới thiệu công ty
Mô tả công việc
Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam. Tam Son was initially founded in 2005 with a mission to bring global luxury fashion brands to Vietnam.
Since then, we have expanded our portfolio beyond fashion and into various luxury fields including watches, jewelry and audio-visual technology brands including Patek Philippe, Hermès, Vacheron Constantin, Piaget, Chopard, Bottega Veneta, Saint Laurent, Hugo Boss, Kenzo, Bang & Olufsen. Tam Son currently operates a network of 30 stores in both Hanoi and Ho Chi Minh City. The company plays an important role in the development of Openasia Group.
The Senior CRM executive is responsible for managing the organization's CRM ensuring the company can make the most out of marketing opportunities it offers.
• Customer database management: Utilize and manage various systems regarding customer database to ensure high quality data as basis for all CRM activities.
• Manage the loyalty programs through delivering suitable treatment (events, gifts, coupons, etc.) to each customer segment in order to increase customer satisfaction and loyalty. Ensure and enhance the quality of each treatment delivered to customers.
• Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
• Ensure customer experience and customer service standard are well maintained.
• Work closely with cross-functional teams to deliver optimized CRM campaigns.
• Work closely with Marketing team to deliver client communication schemes.
• Manage CRM spending budget and stock.
• Deliver reports and analytics as required by managers.
Yêu cầu công việc
1. Core Competencies
Positive thinking
Creativity
Flexibility
Enthusiasm
Dynamic
2. Skills
Excellence communication skills
Excellence problem solving skills
Good negotiation skills
Team work skills
3. Knowledge
Graduated from economics, business administration, marketing or related fields
5 years proven working experience in customer service, customer experience, private banking, guest relations or partnership management
Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
Proficient in Microsoft Office 365 • Good synthesis, analysis and reporting
Hands on experience with CRM software/system is preferred
Event planning & execution is an advantage
Quyền lợi được hưởng
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
Openasia Group LTD
Established as an investment firm operating in Vietnam since 1994, Openasia has rapidly developed into a diversified group of companies led by a strong sense of entrepreneurship. Driven by passion, creativity and generosity, the managers and staff have turned a small financial advisory firm into multi-facetted group serving the growing portion of Vietnamese searching for premium products and services. The Group now manages seven divisions employing more than 1,500 employees. Beside an evident flair for opportunities and growth, our success is based on a fine-tuned mix of Vietnamese and Western cultures combined with an opportunistic approach and a true respect of all employees.
THÔNG ĐIỆP TỪ OPENASIA GROUP
1. Respect for People - Tôn trọng con người:
Tôn trọng bản thân, tôn trọng người khác, chân thành yêu thương, lắng nghe người khác, tranh luận nhưng không tranh cãi và biết ghi nhận sự đóng góp của người khác...
2. Creative - Sáng tạo:
Dám nghĩ khác, luôn nỗ lực tìm tòi cái mới...
3. Passionate - Đam mê:
Yêu công việc, yêu sản phẩm, dịch vụ mình làm ra...
4. Excellent - Xuất sắc:
Luôn đặt tiêu chuẩn cao và nỗ lực hoàn thành tốt nhất công việc mình đảm nhận...
5. Inspirational - Truyền cảm hứng:
Suy nghĩ tích cực và lan tỏa nó tới những người xung quanh, luôn động viên, khích lệ người khác.
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