Teacher Quality Assurance Officer (QA/QC)

JOB DESCRIPTION
Observe online classes directly or via recordings as scheduled or when needed,
Conduct necessary training for teachers according to Kyna training scripts,
Support to check, monitor, remind, and guide teachers to follow the rules and regulations as stated in the Teacher Handbook,
Control teaching quality to improve overall quality in accordance to Kyna English's academic guidelines,
Support resolving emergency issues or customer complaints relating to teaching quality,
Support team members in handling requests and concerns regarding teaching methodology from teachers,
Other duties as assigned.
WORKING TIME & LOCATION
Working Time: Monday - Saturday: 8:30am-5:30pm
Location: 5th Floor, Bcons Tower - 176/1-3 Nguyen Van Thuong street, Ward 25, Binh Thanh District, HCMC.
BENEFIT
Competitive salary: From VND 10,000,000/month to VND 13,000,000/month.
Opportunity to involve in disruptive project which may change traditional English language teaching scenarios,
Opportunity to learn and expose to new learning technology,
Other benefits according to Vietnamese law.
REQUIREMENT
Academic background and qualification: University degree in English Pedagogy or university degree with teaching experience.
At least 3 years in teaching English, online teaching experience preferred,
IELTS 7.0 or higher,
Customer-oriented, student-focus mindset,
Strong office productivity level & time management ability,
Advanced communication skills,
Eager to learn, ambitious and energetic,
Responsible, hard-working and ready to work to meet deadlines,
Attention to details.