Team Leader - Reservations

Job Summary: The Team Leader - Reservations will oversee the reservations department, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, attention to detail, and a deep understanding of hotel reservations systems and processes.
Key Responsibilities:
Supervise Reservations Team:
Lead, mentor, and motivate the reservations staff to achieve high performance.
Conduct regular team meetings to communicate goals, updates, and training.
Manage Reservations Process:
Oversee all reservation activities, ensuring accuracy and compliance with hotel policies.
Handle complex reservation inquiries and special requests, providing tailored solutions.
Customer Service Excellence:
Ensure a high level of customer service is maintained at all times.
Address guest concerns and feedback promptly and professionally.
Training and Development:
Provide ongoing training and development opportunities for team members.
Monitor team performance and implement improvements as needed.
System Management:
Utilize hotel management software to manage bookings, cancellations, and inventory.
Ensure data integrity and accuracy in the reservations system.
Collaboration:
Work closely with other departments, such as Front Office, Sales, and Marketing, to optimize occupancy and revenue.
Participate in weekly revenue meetings and strategy sessions.
Reporting:
Generate and analyze reports on reservations, occupancy trends, and revenue forecasts.
Provide insights and recommendations to enhance performance.
Compliance and Standards:
Ensure adherence to hotel policies and procedures.
Maintain high standards of professionalism and presentation in the team.