Tech Support Assistant

We are seeking a Tech Support Assistant with expertise in managing various IT systems and platforms, including Office 365, Microsoft Intune, Google Workspace, Veeam Backup and Replication, Antivirus Cloud, HYPER-V server infrastructure, and Google Cloud Platform (GCP). The successful candidate will play a crucial role in ensuring the smooth operation, security, and support of our IT environment.
Responsibilities
- Manage and provide technical support for Office 365, including user administration, email configuration, and collaboration tools.
- Administer Microsoft Intune for device management, including policy enforcement, application deployment, and security configurations.
- Support and troubleshoot Google Workspace applications, such as Gmail, Google Drive, and Google Docs.
- Implement and maintain Veeam Backup and Replication for reliable data protection and disaster recovery.
- Manage and monitor Antivirus Cloud to ensure the security of our systems and networks.
- Maintain and support the HYPER-V server infrastructure, including virtual machine management and performance optimization.
- Participate in the migration of our Odoo hosting platform to Google Cloud, ensuring smooth transition and optimal performance.
- Assist in the design and implementation of special projects using GCP, including load balancers, high availability proxy, and Google Cloud SQL.
- Collaborate with cross-functional teams to resolve technical issues, provide end-user support, and ensure high system availability.