Mô tả công việc
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Can understand English technical document
Open to Freshers (able to work Fulltime)
Customer service mindset
Interested in the IT field
Working time: 7:00 AM - 4:00 PM, Monday - Friday (Includes holiday and Tet shifts as assigned, allowances provided per labor law)
Quyền lợi
Competitive Salary: up to 30M
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Check up
Activities: Birthday party, Employee engagement activities
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 07:00 đến 16:00)
Thông tin chung
Nơi làm việc
- - Hồ Chí Minh: Vista Building, 19 Tan Cang St.,, Phường Thạnh Mỹ Tây (quận Bình Thạnh cũ)