Technical Customer Support Fresher/ Junior (QA/QC/Tester), Kobiton

KMS TECHNOLOGY VIETNAM COMPANY LIMITED

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/09/2021

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Responsibilities
You are a fresh graduate with an IT background.
You are eager to take on a new challenge of a software testing and customer-oriented career.
Below are some key responsibilities we expect you to learn & practice:
Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Consult best practice and work-around if the current product does not meet customers' requirements.
Write some basic automation scripts to troubleshoot customers' issues.
Coordinate with the development team to understand customers' issues and get them solved.
Demonstrate products to customers and follow up with their requests.

Yêu cầu

Qualifications
Skills/knowledge you need to be successful:
Good knowledge in query language, such as SQL, Postgresql.
Love to work with customers and external communications.
Aptitude to learn and understand new and emerging technologies.
Nice to have:
Good English communication - in both writing and speaking.
Have professional working experience in Automation Testing, Customer Service, IT or technical product support.
Knowing CRM and support systems, such as Zendesk, ServiceNow.
Be patient, and able to really listen to customers for providing great service and support.

Quyền lợi

Benefits and Perks
Perks you Enjoy at KMS
Working in one of the Best Places to Work in Vietnam
Building large-scale & latest technology software products
Working & growing with Passionate & Talented Team
Attractive Salary and Benefits
Flexible working time
Various training on hot-trend technologies, best practices, and soft skills
Premium health care insurance for you and your loved ones
Company trip in every summer, big annual year-end party every year, team building, etc.
Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming...
Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,...
Free in-house entertainment facilities (foosball, ping pong, gym...), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies...)
And much more, join us and let yourself explore other fantastic things!

Thông tin chung

Ngày hết hạn: 20/09/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

KMS Technology, a global market leader in software development, testing services, and top-tier technology consulting offers an integrated suite of cutting-edge solutions that help businesses accelerate product speed-to-market without sacrificing quality. With a customer-centric approach, KMS Technology aims to fuel innovation for organizations by helping to modernize existing systems and bring new software visions to life. Based in Atlanta, GA and with award-winning offices across Vietnam, KMS Technology has a global footprint with a suite of companies targeted to serve clients in their respective regions and industries. KMS Healthcare brings next-generation technology solutions to healthcare software vendors, health plans, life sciences, and providers. KMS Solutions serves the Asia-Pacific market and focuses on banking and financial service-oriented technology solutions. All KMS companies continuously build and successfully launch their own software product companies through its internal incubator, KMS Labs.

Quy mô công ty

Từ 1000 - 5000 nhân viên

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