Technical Lead (Ruby/PHP/Python/Java)

ABOUR USBy reinventing the old industry with new technology's power, Raksul is delivering satisfaction and happiness to customers every day with global offices in Japan, Vietnam, and India. We have developed various products based on e-commerce platforms, whether they are incubation, growth-phase products, or long-term core business products.We are looking for comrades to create great products in HCMC office together! Main technology:
Ruby on Rails for backend
[protected info], Typescript for frontend
AWS (EC2, ECS) for infrastructure
RESPONSIBILITIES Your mission is to ensure a top-tier service level for our system and develop a technical strategy that enhances business outcomes and streamlines the operation of our e-commerce platform. You will work closely with Product Managers, Business Development, and Customer Support teams. Leveraging your solid cooperation skills with various stakeholders and identifying product specifications for an optimal customer experience, you will design system interfaces and databases. This will enable your team's software engineers to deliver top-tier performance and ensure consistent operations.
Provide technical solutions and prioritize tasks in alignment with the business and product roadmaps.
Respond promptly to inquiries from customer support and address troubleshooting needs.
Design interfaces and databases to support new platform integrations.
Ensure Service Level Objectives (SLO) for product quality, high availability, and high throughput
Implement and review code with your team members.
Offer guidance and mentoring to junior and new team members.
Foster strong relationships with all project stakeholders.