Technical Sales Specialist

I. Key Responsibilities
1. Technical Sales Support
• Provide technical sales support by preparing product specifications, proposals, and technical documentation.
• Assist the sales team with technical consultations during customer meetings.
• Ensure accurate and professional technical information is delivered to clients.
2. Pre-sales & Customer Solution Support
• Understand customer requirements and project specifications.
• Recommend appropriate solutions for smart home systems, home appliances, and related products.
• Participate in pre-sales discussions and technical presentations when required.
3. On-Site Coordination & Handover Support
• Coordinate on-site activities with partners and customers.
• Support installation, commissioning, and system setup.
• Prepare and complete project handover documentation.
4. Development Support & Field Feedback
• Collect field feedback from project implementation.
• Support HQ and partners in product-related development tasks, including:
o Feature validation
o Product testing
o Improvement suggestions
5. Issue Handling & Technical Communication
• Handle technical inquiries and troubleshoot issues from customers.
• Maintain smooth communication between HQ, partners, and customers.
• Ensure efficient and timely resolution of technical problems.