Technical Service Representative (Packaging)

Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
Performs technical scans and audits at designated customers.
Conducts in the testing process as well as in the implementation of new company products and technologies.
Helps with process optimization and operational excellence at the customer's location.
Aligns technical activities within allocated North and Center territories in Vietnam.
Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.
Supports and validate Technical Data Sheet information flow to allocated region. Supports execution of technical sales representative assessment and training program to operators level at customer sites.
Supports technical, color and IT helpdesk for the region.
Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).
Manages activities within AkzoNobel Training Center (ATC): implements standardized equipment, technical sales representative training activities and standardized best practices to product applications.
Supports implementation of Packaging Coatings Vietnam solutions within area of services.
Regularly monitors and communicates to field force latest news regarding technical bulletins and developments, including standards and best practices.
Monitors Market intelligence (innovations): relative products, process, equipment and competitor's one.
Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
Works closely with Country Technical Service Manager to ensure matrix structure operates efficiently.
Acts as an ambassador and encouraging talent processes and engagement.
Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.
Stimulates manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&I).
Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged team.
Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations.
Takes ownership by representing Country Technical Service Manager towards own team and vice versa.
Proactively manages the costs to serve in accordance to the commercial's demands.
Reports on progress on a continuous base