Techvico is seeking a highly motivated and skilled Technical Support professional to join our team. The successful candidate will be responsible for managing and supporting autonomous mobile robot (AMR) operations, ensuring system reliability, and providing technical expertise to international clients across multiple time zones. This role requires a proactive mindset, strong technical background, and excellent communication skills.
Key Responsibilities
AMR Operations Management
- Oversee daily operations and performance monitoring of autonomous mobile robot systems
- Troubleshoot technical issues and implement corrective actions in a timely manner
- Conduct system diagnostics and maintenance to ensure optimal performance
- Monitor system health metrics and generate regular performance reports
System Support and Maintenance
- Provide technical support to end-users and clients
- Execute software updates and system configurations
- Document technical issues, resolutions, and best practices
- Maintain comprehensive knowledge of deployed AMR systems
Client and Stakeholder Communication
- Communicate effectively with international clients (English language requirement)
- Provide technical consultancy and recommendations
- Prepare technical documentation and user guides
- Participate in remote and on-site support sessions
Project Planning and Risk Management
- Assist in planning AMR system deployments and warehouse automation projects
- Identify and mitigate technical risks during implementation
- Develop contingency plans for potential system failures
- Coordinate with cross-functional teams on project timelines
Problem-Solving and Continuous Improvement
- Proactively identify and resolve operational issues
- Research and implement best practices for AMR system optimization
- Contribute to knowledge base and technical documentation
- Recommend system improvements and upgrades
Required Qualifications
Education & Background
- Bachelor's degree in
Software Engineering, Electronics, Telecommunications, or related field
- Professional background as a Software Engineer or Systems Engineer
Technical Skills (Mandatory)
Technical Skills (Mandatory)
- Programming Languages: Proficiency in C++ and Python
- Operating System: Strong hands-on experience with Ubuntu/Linux environments
- Problem-Solving: Excellent analytical and troubleshooting capabilities
- System Knowledge: Solid understanding of AMR systems architecture and operation principles
Language & Communication
- English: Fluent English communication skills (mandatory requirement)
- Ability to communicate technical concepts clearly with international teams
- Professional written and verbal communication
- Comfortable with cross-timezone collaboration
Personal Attributes
- Proactive and self-motivated with strong initiative
- Positive attitude and willingness to learn continuously
- Excellent time management and planning skills
- Ability to work flexible hours to accommodate client time zones
- Willing to work beyond standard working hours when necessary
- Ready to travel internationally for on-site support (extended periods)
- Strong sense of responsibility and attention to detail
Preferred Qualifications
Experience & Expertise
- Hands-on experience with autonomous mobile robots (AMRs)
- Proven track record in deploying AMR systems for warehouse automation
- Experience in warehouse management and logistics automation
- Background in industrial automation or robotics
Technical Expertise
- ROS2 (Robot Operating System 2): Working knowledge or implementation experience
- Networking Infrastructure: Understanding of factory/warehouse network architecture
- System Administration: Experience managing edge computing or industrial IoT systems
AMR System Integration
- WMS/WCS Integration: Understanding of Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS)
- FMS/RCS Knowledge: Familiarity with Flexible Manufacturing Systems (FMS) and Resource Control Systems (RCS)
Industrial Automation
- Automation Protocols: Knowledge of industrial automation protocols (Modbus, OPC-UA, etc.)
- System Coordination: Experience in coordinating communication between AMR fleet and enterprise systems
Additional Skills
- Project management experience
- Technical documentation and technical writing skills
- Knowledge of real-time embedded systems
Core Competencies
1. Technical Competency: Deep understanding of AMR systems and software architecture
2. Problem-Solving: Proactive approach to identifying and resolving technical issues
3. Communication: Clear and professional communication across technical and nontechnical audiences
4. Time Management: Ability to prioritize tasks and manage multiple projects simultaneously
5. Risk Management: Capacity to anticipate and mitigate potential system failures
6. Adaptability: Flexibility to work in dynamic environments with changing requirements
7. Accountability: Takes ownership of problems and delivers solutions consistently
Workplace Expectations
Availability: Flexible working hours, including evenings/nights to support international clients Travel: Willingness to travel internationally for extended periods (weeks to months)
On-Site Support: Regular on-site visits to client locations for system implementation and troubleshooting
Continuous Learning: Commitment to staying updated with latest AMR technologies and best practices
Team Collaboration: Strong collaboration skills with remote and distributed teams
Benefits & Career Development
- Competitive salary up to $2,000 USD per month
- International work exposure and cross-cultural collaboration
- Opportunities to travel and expand professional network globally
- Career growth in emerging AMR and robotics industry
- Technical training and professional development opportunities
- Access to cutting-edge automation technology platforms
Application Requirements
- Updated resume/CV highlighting relevant experience
- Cover letter explaining motivation and technical background
- Portfolio or references of previous work (if available)
- Proof of English proficiency (TOEIC, IELTS, or equivalent)