About the job
Join us as a Senior Technical Support Engineer Specialist, BU Electronics, AP and provide advanced technical support to key OEM customers across Southeast Asia and India. You will partner with sales and global technical teams to solve complex application challenges, support key projects, and drive new business opportunities.
Why You'll Love Working With Us:
Regional Impact: Work with key OEM customers and cross-functional teams across Southeast Asia and India.
Technical Expertise: Develop and apply advanced technical and application knowledge in the electronics industry.
International Collaboration: Collaborate with country sales teams, regional Technical Support Engineer teams, and Global BU Electronics.
Project Ownership: Lead and support strategic customer projects from technical evaluation through product specification and approval.
Continuous Development: Strengthen your technical, presentation, project management, and stakeholder management skills in a dynamic international environment.
Key Responsibilities:
Deliver on-site and remote technical support to key OEM customers, particularly where technical requirements exceed local capabilities, by troubleshooting complex technical issues and optimizing customer processes.
Provide advanced technical consultation, application support, and solution recommendations to customers and country sales teams.
Organize and lead technical training for local sales teams across Southeast Asia and India in alignment with the Regional Technical Support Engineer Manager of BU Electronics, AP.
Identify, develop, and qualify new project opportunities across Southeast Asia and India by working closely with country sales teams and providing technical insights and recommendations.
Coordinate timely technical communication with Global BU Electronics for key projects and translate complex or ambiguous customer needs into clear technical requirements for internal support teams.
Interpret and present advanced technical data, test results, and application findings to key OEM decision-makers to support product specification, evaluation, and approval.
Conduct relevant local testing and technical evaluations for OEM customers where feasible within country Customer Solution Center capabilities and ensure timely follow-up on customer requests.
Provide technical expertise and support for customer seminars, exhibitions, workshops, and other technical events.
Lead and support assigned regional technical projects, ensuring effective coordination with sales, Technical Support Engineer, Customer Solution Center, and global technical teams.
Share technical knowledge, application insights, and best practices across countries to strengthen regional technical capabilities.
Provide regular updates and reports on key projects and activities to management.
Skills and Knowledge:
Bachelor's or Master's degree in Polymer Engineering, Chemical Engineering, Materials Science, or a related technical field.
Minimum 5 years of relevant experience in technical support,
application engineering,
technical sales support, or customer consultancy, preferably within the electronics industry.
Experience in supervising team members or leading project teams without formal authority for 2-3 years would be an advantage.
Strong analytical and problem-solving skills, with the ability to identify root causes and develop practical technical solutions.
Strong technical understanding of customer applications, processes, and product optimization.
Proficiency in English, with excellent written and verbal communication skills.
Strong presentation skills, with the ability to communicate complex technical information clearly to both technical and non-technical stakeholders.
Strong project management and coordination skills, with the ability to manage multiple projects and priorities across different countries.
Strong customer relationship and stakeholder management skills.
Assertiveness and persuasiveness, with the ability to influence stakeholders and drive projects forward without direct authority.
Collaborative and inclusive team player with demonstrated intercultural awareness and ability to work effectively in a diverse international environment.
Openness and integrity, with a proactive and responsible approach to work.
Willingness to travel internationally frequently across Asia Pacific, including Southeast Asia and India.
Proficiency in standard computer applications.
Demonstrated openness and ability to use AI-enabled and digital tools productively and responsibly to improve technical support, analysis, communication, and customer response.
Understanding of the importance of human validation, data protection, confidentiality, and ethical use of AI when applying AI and digital tools in business activities.
Apply now
📩Interested? We'd love to hear from you! Apply now or send your CV to [protected info]. Only shortlisted candidates will be contacted.