Technical Support Engineer (Senior Level) - Techhub - Vietnam
Hình thức: Toàn thời gian
Ngày đăng: 28/10/2024
Hạn nộp: 28/12/2024
Liên hệ ứng tuyển gọi:
Mô tả công việc
***Team and Role Introduction:*** Lazada Techhub is seeking a skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing top-tier technical support (20% workload) to business users across multiple countries and platforms, including e-commerce and logistics. Additionally, you will contribute to the development and improvement of our internal tools (80% workload), particularly the 911 Workstation - a web application designed to enhance ticket support efficiency using advanced techniques such as LLM-powered RAG (Retrieval Augmented Generation). ***Responsibilities:*** • Provide timely and effective resolution of technical issues via our internal ticket management system • Collaborate with cross-functional teams to address complex technical challenges • Manage tickets, update activities, and monitor ticket aging • Maintain comprehensive documentation and facilitate knowledge transfer for known issues • Actively participate in the design, development, and maintenance of the 911 workstation web application • Implement new features and integrate LLM-powered solutions to improve support efficiency • Contribute to code reviews and maintain high code quality standards • Continuously identify areas for process improvement and tool enhancement • Share best practices with team members to elevate the quality and efficiency of support services
Yêu cầu
**Requirements/Qualifications (must have):** • Bachelor's Degree in Computer Science, Software Engineering, or related field • 5+ years of IT experience with strong programming background • Proficiency in SQL and Java; knowledge of additional languages is advantageous • Familiarity with web technologies (HTML, CSS, JavaScript) and modern frameworks (e.g., React) • Strong analytical, problem-solving, and communication skills • Ability to explain technical concepts to non-technical users • Excellent written and verbal English communication • Adaptable to work independently or collaboratively in a team environment • Flexible for shift work (including mornings, nights, weekends, and holidays) • Thrives in fast-paced, high-pressure situations • Proactive in identifying and implementing improvements • Skilled in cross-departmental and cross-cultural collaboration **Requirements/Qualifications (good to have):** • Understanding of LLM applications and NLP concepts, particularly RAG • Chinese communication is a plus
Giới thiệu công ty
CÔNG TY TNHH CHUYỂN PHÁT NHANH LAZADA VIỆT NAM việc làm
Tầng 19-20, Saigon Center - Tháp 2, 67 Lê Lợi, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Technical Support Engineer (Senior Level) - Techhub - Vietnam do công ty CÔNG TY TNHH CHUYỂN PHÁT NHANH LAZADA VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Technical Support Engineer (Senior Level) - Techhub - Vietnam hoặc công ty CÔNG TY TNHH CHUYỂN PHÁT NHANH LAZADA VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH CHUYỂN PHÁT NHANH LAZADA VIỆT NAM việc làm
Tầng 19-20, Saigon Center - Tháp 2, 67 Lê Lợi, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
Liên hệ ứng tuyển gọi: