Technical Support Engineer

APPLANCER

Hết hạn: 02/11/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

1*** - 2*** USD Thỏa thuận

Mô tả công việc:

Day to Day

Triage, trouble-shoot and resolve escalated customer issues from multiple inbound channels
Works with internal and external stakeholders to facilitate the timely resolution of customer issues
Create, update and enhance external and internal product documentation based on customer interactions
Anticipates and communicates blockers or delays for your work before they require escalation
Providing a clear end of day hand-over of critical issues for continued investigation by the global technical support engineering team
Participate in customer calls and meetings where required to assist in issue resolution
Drive product enhancements with the Product Development team based on your product expertise and frontline knowledge of customer needs
Proactively identify and implement improvements to the global support engineering team processes

Technical Duties

Provides technical advice and product expertise to customers and internal stakeholders to assist in the timely resolution of customer escalated issues
Collaborate with Product Development team and submit merge requests to resolve bugs
Develops production-ready bug fixes that are easily testable, understood by other engineers, and accounts for edge cases and errors
Ensures their commitments are realistic, understands their priority and urgency, and delivers upon them accordingly.
Communication Duties
Communicates with their team, internal stakeholders and with customers in an effective, clear, concise manner in both written and verbal form on technical and non technical subjects.
Helps their fellow team members overcome obstacles, resolve blockers, and complete work tasks

Yêu cầu công việc:

Minimum Qualifications

Excellent written and oral English communication skills for internal and customer communication
Excellent problem solving and diagnostic skills

Desired Skills & Experience

Degree in Computer Science, Information Technology, Engineering, Mathematics or similar field of study
Previous experience in a customer facing role
Previous experience with one or more of the following:

[protected info]
Java+Spring
Node
Unit testing frameworks
CSS Preprocessors (ideally Sass)
Kotlin
Scala
Typescript
CI/CD tooling and automation

Experience working with agile development methodologies
Knowledge and experience with issue tracking tools such as Jira and Zendesk
1+ years experience in a similar role

Thông tin chung

Ngày hết hạn: 02/11/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty

Applancer JSC với sản phẩm chính là TopDev (http://topdev.vn) - chuyên trang tuyển dụng Mobile, IT và Design tại Việt Nam. TopDev là hệ sinh thái bao gồm cộng đồng các Top Developers (lập trình viên phần mềm) thuộc các chuyên ngành khác nhau từ Web cho đến Mobile, tập trung phát triển mạng lưới...

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