Technical Support ( English - Fresher)Công ty TNHH ITECHWX
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, Kỹ thuật, IT phần cứng/mạng, Bộ Phận Hỗ trợ
Thu nhập: Negotiable
Hình thức: Toàn thời gian
Ngày đăng: 25/09/2024
Hạn nộp: 25/10/2024
Mô tả công việc
Your role & responsibilities
- Available to work fixed night shifts onsite (Flexible 9 hours/day from 10PM-7AM)
- Contact global customers via phone and email to gather detailed information on their technical issues.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics.
- Identifies potential defects and escalates to more senior engineers to resolve them.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Your skills & qualifications
- Strong proficiency in English (4 skills)
- Willingness to work fixed night shifts (10 PM - 7 AM)
- 5 days work week, 2 unfixed days off
- A genuine passion for IT and a desire to grow within the industry.
- A customer-focused mindset with the ability to provide exceptional service
Benefits for you
- Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Yêu cầu công việc
English, IT Support, Technical Support
Quyền lợi được hưởng
- Performance Bonus
Social and Health insurance follow Vietnamese Law
Young & Dynamic Working Environment
International Culture
24/7 Insurance for Night-shift
Annual Health Check-up
Giới thiệu công ty
Việc làm tương tự
Nhân Viên IT HelpDesk
Công ty TNHH Dịch Vụ Sửa Chữa Điện Thoại Vui
10 - 15 triệu VNĐ
Hồ Chí Minh
26/10/2024
Vị trí Technical Support ( English - Fresher) do công ty Công ty TNHH ITECHWX tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Negotiable, tìm thêm việc làm về Technical Support ( English - Fresher) hoặc công ty Công ty TNHH ITECHWX ở các link phía trên
Giới thiệu công ty