Technical Support Representative

Are you seeking for the opportunity to join one of the fast growing Multi National Corporation in Asia? Are you driven, passionate and able to deliver outstanding customer experience?



We are looking for Technical Support Representative to join our family!



Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!







Top reasons to work with TDCX.



• Attractive remuneration, great perks, and performance incentives



• Comprehensive medical, insurance, or social security coverage



• Premium workspaces



• Engaging activities and recognition programs



• Strong learning and development plans for your career growth



• Positive culture for you to #BeMore at work



• Easy to locate area with direct access to public transport



• Flexible working arrangements



• Be coached and mentored by experts in your field



• Join a global company with 26 years of experience and 310+ industry awards







What is your mission?



As a technical support representative, you will be supporting customers' technical related inquiries and complaints. Help to resolves technical issues that our client's customer facing, and to deliver the best customer experience.



You are also required to perform these job functions:



• Responds and addresses customers` problems in a timely manner utilizing our support system



• Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical

issue if required.



• Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries



• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer

experience



• Understands the technical back end and operations of our project



• Improves and expands technical knowledge and familiarity with technical issues to better assist customer



• Any other duties and responsibilities that may be assigned to you by the management from time to time,

within your category of employment in the organization and for the effective implementation, maintenance

and continual improvement of the Quality Management System of TDCX.