Technical / Workshop Asst Manager / Manager

Key Responsibilities:
- Manage the team on daily operation, provide training regularly and maximize aftersales service quality and
customers' satisfaction.
- Responsible to workshop P&L, monitor KPI, improve customer experience and reduce service cost.
- Responsible for the operation and management of local aftersales service, including repair and maintenance
management, service quality management, sparts parts warehouse management, local customer
relationship maintenance, etc.
- Perform professional services to key accounts and resolve complaint cases with internal departments.
- Achieve continuous improvement by driving and optimizing the operating procedures for efficiency and
effectiveness, monitor the early warnings of any operational risk, and secure service partner's compliance.
- Support workshop renovation projects during the initial stage of our expansion.
- Prepare monthly service review reports with analysis and perform ad hoc tasks as assigned.