Technical Writer

Duties and tasks include, but are not limited to:
Creating End-User Documentation
• Interpreting existing business documentation and functional specifications to understand the key end user information, in co-ordination with internal resources (Developers, Training, Business Analysts, etc.) as needed
• Considering the most effective formats for delivering content, such as general overviews, how-tos, detailed guides, and FAQs
• Reviewing existing resources to determine if they can be reused or if they need to be recreated
• Creating and/or revising content to ensure it is concise yet engaging and accessible to end users with non-technical backgrounds
• Proof-reading documentation to maintain a high quality standard that maintains PanaCIM's brand voice and style guide
Making content available in Madcap Flare
• Utilizing the tools within Madcap to organize and publish content
• Maintaining a cohesive look and feel between articles so end users can seamlessly navigate between topics
• Note: in-depth training with Madcap will not be provided, so previous experience with this toolset is a significant asset
Providing Recommendations and Expertise
• Working closely with the PanaCIM Product Owner, Business Analysts, Development teams, and Training team, providing input into the design of the online knowledgebase as appropriate
• When possible, providing insight into industry standards and best practices for creating and maintaining documentation

You should be:
• Experienced writing technical software documentation that targets a non-technical user audience
• Obsessive about consistency and accuracy, with high attention to detail across all areas of work
• Able to thrive and produce high-quality outputs in a timely fashion with limited oversight
• Adaptable and able to maintain focus in a fast-paced environment where things can change quickly
• Open-minded and proactive, focused on resolving problems and delivering results
• A team player with good collaboration skills
• Able to seek feedback and receive constructive criticism
And have:
• A minimum of 3 years experience as a technical writer creating web-based resources
• Demonstrated capacity to produce excellent, clear, clean and accessible writing (samples will be requested)
• Strong communication skills (written and verbal)
• Ability to understand and communicate complex technical topics to non-technical stakeholders, both internally and externally
• Good proficiency with MS Office
• Experience with documentation publishing software

Panasonic R&D Center Vietnam was established in April 2007, is a company specializing in R&D of Panasonic Group in Vietnam with the aim of enhancing R&D activities in the field of digital home appliances, automation, mobility in Vietnam, providing R&D services for software solutions in today's hottest fields such as AI, Cloud, IoT in a chain of R&D centers of worldwide corporations

1. Career Path Development

• Long-term multi-career roadmap;

• Learning & development (Language Training, Technical Training, Soft-skill Training, On-job Training, etc.)

• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)

2. Work-life Balance

• Flexible working time that supports work-life balance (Core time: 9:00-16:00; 5 days from Monday - Friday/ week)

• Additional special holiday

3. Compensation package

• Attractive salary

• Competitive bonus package depend on abilities, performance and competencies

• Diversified allowance scheme

4. Wellness

• Well-protected with 24/7 personal accident and medical care insurance;

• Well-designed Annual Health Check-up program;

5. Activities

• Team-building activities; Birthday Party; Year-end party; Sport Day/ Family Day

• Summer Vacation (Trip to famous tourist spots domestic/ overseas,...)