Technology Services Specialist - Senior

FedEx Express (TNT Express Worldwide Vietnam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 12/03/2022

Chi tiết công việc
Giới thiệu công ty

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Việc làm Specialist

Mô tả công việc

Manage multiple technology projects from small initiatives and/or process improvement projects, up to Southeast Asia-wide regional implementations as part of Project Management capabilities
Work with business functions across APAC to develop new IT strategies for proposal to APAC IT Management, and improve current APAC Field IT implementations
Work with business functions across Southeast Asia to develop new IT solutions that address their ongoing functional needs and issues, via obtaining capital funding from Asia-Pacific (APAC) IT Management, and implement the solutions
Evaluate the organization's business needs proactively (over-and-above in-flight projects) and determine how IT can support those needs leveraging software, hardware, or infrastructure.
Lead and coordinate root cause analysis (RCA) on recurring incidents and problems, and drive the implementation of permanent resolutions for the incidents, as part of Problem Management capabilities
Lead periodic maintenance activities as part of IT Service Delivery
Implementation of various endpoint IT changes, and fulfilling IT Change Tasks as part of Change Management and Release & Deployment capabilities
Conduct User Acceptance Testing (UAT) coordination and other business-facing test activities (e.g., Post Validation Testing, User Experience Testing) after implementation of IT Changes
Continuously document technical documentation, job aids, troubleshooting guides, and other IT documents as part of Knowledge Management capabilities
Maintain the accuracy of the Configuration Management Database (CMDB) as part of Service Asset & Configuration Management capabilities

Yêu cầu công việc

Strong fundamental IT knowledge and well-rounded IT experience in varying levels of technology domains
Strong knowledge on the adoption and implementation of IT Service Management / ITIL best practices (ITIL Intermediate Certification is an advantage, but not required)
Intermediate knowledge and/or working experience on Project Management and Agile & DevOps methodologies (CAPM and/or PMP Certification an advantage, but not required)
Ability to communicate and collaborate effectively with varying levels of business users (from frontline staff to Executive level)
Self-starter mentality with ability to work independently / with minimal supervision after transition period
Strong analytical and problem-solving skills with balanced mindset of maintaining common business sense

Quyền lợi được hưởng

13 Month Guarantee/ Allowances/ Incentive
Company Insurance Program
Tuition Assistant program/ Company Training Course

Nộp hồ sơ liên hệ

FedEx Express (TNT Express Worldwide Vietnam)

Giới thiệu công ty Xem trang công ty

The Company At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world's GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. The Philosophy People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx/TNT to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company. The Culture We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams. The Mission We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

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