Team Performance Management:
Monitoring call time, call quality to control the show up and revenue targets
Distributing lead resources equitably to each employee
Responsible for the team's sales by day, week and month; Motivate and manage each employee to achieve monthly targets.
Plan the work in phases and report to the Division Manager on the results and daily activities of the Team.
Team Management & Development:
Do daily team's briefing to TMK Agent to ensure team & individual hit daily target of shows & sign
Check in and manage working time for team
Manage the assigned team's performance
Training and developing staff skills
Motivate spirit and develop employees
Other jobs according to the specific requirements of the Company
Thu nhập
Thu nhập khi đạt 100% KPI: Thoả thuận
Lương cứng: 12 - 15 triệu VND
Lương cứng không phụ thuộc doanh số
Minimum of 3 years of experience in Telemarketing/
Telesales, including at least 1 year in a leadership role.
Problem-solving skills to support team members when having difficulty in calls.
Ability to self-motivate and take initiative in work.
Enthusiasm, dynamism, perseverance, honesty, and good teamwork.
Resistant to high pressure at work.
Reporting analysis skills.
Good office skills.
Minimum of 3 years of experience in Telemarketing/
Telesales, including at least 1 year in a leadership role.
Problem-solving skills to support team members when having difficulty in calls.
Ability to self-motivate and take initiative in work.
Enthusiasm, dynamism, perseverance, honesty, and good teamwork.
Resistant to high pressure at work.
Reporting analysis skills.
Good office skills.