ABOUT URBOX
UrBox is Vietnam's leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 200 brands & 15,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provide loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real estate industries, and more.
KEY RESPONSIBILITIES:
- Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
- Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
- Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
- Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
- Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
- Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
- Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.
REQUIREMENTS:
- High school diploma or equivalent.
- 1-2 year of experience in telemarketing, sales or customer service.
- Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
- Understanding of the Vietnam economy, market trends and competitors' landscape.
- Solid persuasive and negotiation abilities to influence buying decisions.
- A customer-focused mindset with the ability to understand and address customer needs.
- Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
- Organisational skills to manage customer information and follow-up activities.
- Basic computer literacy and familiarity with CRM systems or call centre software.
- Professionalism, integrity and a positive attitude in all customer interactions.
Preferred skills and qualifications
- A bachelor's degree in any field.
- Demonstrable knowledge of sales techniques and customer relationship management principles.
- Ability to adapt to changing sales strategies and market dynamics.
- Exceptional time management and organisational skills, with the ability to manage multiple tasks and priorities.