Teller ( Giao Dịch Viên)

Summary of Main Tasks and Responsibilities:
Provision of Counter services
Cash/cheque withdrawal and deposit
Money Exchange
Term Deposit
Demand Draft issuance/encashment
Inward Telegraphic Transfer
Emergency encashment
Delivery of ATM card/credit card/overseas card/cheque book to customers
Customer inquiries about RBWM products and services
Minimal or no cash difference
Customer Services
Provision of excellent customer service, by providing an efficient, friendly and prompt service
Actively participate in the "customer retention" strategies as directed by managers to ensure customers are retained
No justified customer complaints where the avoidance of the complaint is within the staff members control
Customer feedback / letters of praise
Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
Sales and business support
Identify cross sales and Individual Review opportunities and make effective referrals to Personal Banker or customer group in HSBC
Takes an active responsibility for own personal development
Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
Teamwork
Report directly to a member of the Retail Store Management team and may also be supervised by the Senior Teller
Have an adequate understanding of & an ability to perform their role in order that operational losses are kept to a minimum
Seek appropriate approval from the Senior Teller or appropriate manager in respect of the completion of transactions outside of their authority
Compliance with internal/external control, procedures and regulations
Strictly follow Cash Handling Procedure
Ensure satisfactory implementation of audit recommendations
Cross check colleague's vouchers
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided and optimizing relations with regulators.
Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.