
Teller ( Giao Dịch Viên)
NGÂN HÀNG TNHH MTV HSBC (VIỆT NAM)
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: Còn 6 ngày
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 11 - 13 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Summary of Main Tasks and Responsibilities:
Provision of Counter services
Cash/cheque withdrawal and deposit
Money Exchange
Term Deposit
Demand Draft issuance/encashment
Inward Telegraphic Transfer
Emergency encashment
Delivery of ATM card/credit card/overseas card/cheque book to customers
Customer inquiries about RBWM products and services
Minimal or no cash difference
Customer Services
Provision of excellent customer service, by providing an efficient, friendly and prompt service
Actively participate in the "customer retention" strategies as directed by managers to ensure customers are retained
No justified customer complaints where the avoidance of the complaint is within the staff members control
Customer feedback / letters of praise
Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
Sales and business support
Identify cross sales and Individual Review opportunities and make effective referrals to Personal Banker or customer group in HSBC
Takes an active responsibility for own personal development
Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
Teamwork
Report directly to a member of the Retail Store Management team and may also be supervised by the Senior Teller
Have an adequate understanding of & an ability to perform their role in order that operational losses are kept to a minimum
Seek appropriate approval from the Senior Teller or appropriate manager in respect of the completion of transactions outside of their authority
Compliance with internal/external control, procedures and regulations
Strictly follow Cash Handling Procedure
Ensure satisfactory implementation of audit recommendations
Cross check colleague's vouchers
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided and optimizing relations with regulators.
Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.
Provision of Counter services
Cash/cheque withdrawal and deposit
Money Exchange
Term Deposit
Demand Draft issuance/encashment
Inward Telegraphic Transfer
Emergency encashment
Delivery of ATM card/credit card/overseas card/cheque book to customers
Customer inquiries about RBWM products and services
Minimal or no cash difference
Customer Services
Provision of excellent customer service, by providing an efficient, friendly and prompt service
Actively participate in the "customer retention" strategies as directed by managers to ensure customers are retained
No justified customer complaints where the avoidance of the complaint is within the staff members control
Customer feedback / letters of praise
Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
Sales and business support
Identify cross sales and Individual Review opportunities and make effective referrals to Personal Banker or customer group in HSBC
Takes an active responsibility for own personal development
Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
Teamwork
Report directly to a member of the Retail Store Management team and may also be supervised by the Senior Teller
Have an adequate understanding of & an ability to perform their role in order that operational losses are kept to a minimum
Seek appropriate approval from the Senior Teller or appropriate manager in respect of the completion of transactions outside of their authority
Compliance with internal/external control, procedures and regulations
Strictly follow Cash Handling Procedure
Ensure satisfactory implementation of audit recommendations
Cross check colleague's vouchers
Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided and optimizing relations with regulators.
Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes.
Yêu cầu
Knowledge of cashiering procedures and regulations
Knowledge of core products, sales referral opportunities and Customer Relationship Management system
Knowledge of appropriate branch operational procedures
Awareness of compliance and regulatory issues as required
Strong interpersonal and customer service skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Ability to provide quality referrals for the service & sales team
Knowledge of core products, sales referral opportunities and Customer Relationship Management system
Knowledge of appropriate branch operational procedures
Awareness of compliance and regulatory issues as required
Strong interpersonal and customer service skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Ability to provide quality referrals for the service & sales team
Quyền lợi
13th-month salary
Performance bonus
Social Insurance & Health Insurance
Training
Health check-up
Performance bonus
Social Insurance & Health Insurance
Training
Health check-up
Thông tin khác
TP.HCM, Quận 1
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 21/03/2025
Giới thiệu công ty
Xem trang công ty
Năm 1870 HSBC mở văn phòng đầu tiên tại Sài Gòn (nay là TP. Hồ Chí Minh). Tháng 8/1995, chi nhánh tại TP. Hồ Chí Minh được cấp phép hoạt động và cung cấp đầy đủ các dịch vụ tài chính ngân hàng. HSBC khai trương chi nhánh thứ hai tại Hà Nội và thành lập văn phòng đại diện tại TP. Cần Thơ vào năm 2005. Ngày 01/01/2009, HSBC trở thành ngân hàng nước ngoài đầu tiên thành lập ngân hàng con tại Việt Nam.
Ngân hàng TNHH MTV HSBC (Việt Nam) (HSBC Việt Nam) là một ngân hàng con thuộc sở hữu 100% của...
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