Thực tập sinh F&B - F&B Intern

Perform all mise-en-place duties and responsibilities accurately and on time, according to established standards and instructions.
Assist in delivering food and beverage service in line with the standard service sequence and hotel protocols.
Develop thorough knowledge of the menu, drinks list, and wine list to support the service team and respond to guest inquiries when appropriate.
Ensure guest satisfaction by providing friendly, efficient, and attentive service that meets or exceeds expectations.
Coordinate with kitchen, stewarding, bar, and housekeeping teams to ensure smooth daily operations.
Handle the collection and delivery of restaurant linen and laundry in accordance with hotel procedures.
Retrieve and return supplies from the storeroom following inventory and requisition protocols.
Report any maintenance or housekeeping issues to supervisors to ensure the restaurant remains in excellent condition.
Assist in maintaining hygiene and cleanliness standards by participating in front-of-house and back-of-house cleaning tasks as directed.
Handle minor guest complaints when possible, or escalate them promptly to supervisors