Mô tả công việc
OTA Channel Management: Take full responsibility for receiving, processing, and managing all reservations generated from OTA (Online Travel Agency) channels.
Booking Processing & System Allocation: Process and assign OTA bookings into the hotel's property management system (PMS). Ensure all guest information is entered accurately with zero errors to prevent overbooking or duplicate reservations.
Guest & Partner Communication: Respond promptly and professionally to all messages and emails from guests and OTA partners. Provide accurate information regarding bookings, hotel policies, special requests, or complaints, while maintaining consistency across all OTA platforms.
Cross-Department Collaboration: Coordinate closely with the Operations team (Front Office, Housekeeping, etc.) to ensure accurate room status updates and efficiently handle booking modifications, cancellations, no-shows, and special guest requests.
Inventory & Rate Monitoring: Monitor and track room allotment, pricing, and live room availability.
Listing & System Mapping: Lead the listing and setup of new hotel branches on OTA platforms and execute proper mapping with the Channel Management System (CMS).
Content & Score Optimization: Maintain and continuously improve the content score and listing quality of all branches on OTA platforms.
Payment Control & Risk Management: Audit payments, detect irregular or suspicious bookings, and promptly report discrepancies to the manager.
Financial Reconciliation: Partner with the Accounting department to perform monthly reconciliations, process payment requests, and track monthly payouts for OTA partners utilizing Virtual Credit Cards (VCC).
Ad-hoc Tasks: Execute other related duties and assignments as requested by line managers.
Yêu cầu
Education: Bachelor's degree or Diploma in Hospitality/Tourism Management or other related fields.
Experience: Minimum of 6-12 months of experience in OTA Reservation management.
Technical Knowledge: Deep understanding and proficiency in OTA platforms, Property Management Systems (PMS), and Channel Managers.
Working Hours: Ability to work full-time during standard administrative hours.
IT Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and general office computing.
Language Proficiency: Good English communication skills (Strong written and reading comprehension skills are strictly required).
Attributes: High attention to detail, meticulous, and possesses a strong willingness to learn.
Teamwork & Independence: Proven ability to work independently as well as collaborate effectively within a team environment.
Work Ethic: Enthusiastic, proactive, highly responsible, and self-motivated.
Quyền lợi
13th-Month Salary & Performance Bonus: Guaranteed 13th-month bonus scheme and performance bonus up to 1-3 month salary.
Full Probation Salary: Receive 100% of the official gross salary during the probation period.
Annual Leave: 12 -20 days of paid annual leave per year.
Laptop Allowance: Financial support/allowance for personal computer/laptop purchase.
M Village Employee Discounts: Exclusive staff rates and special offers when booking accommodation across the M Village network.
Private Healthcare Insurance: Comprehensive premium health insurance package (PVI Care).
Annual Performance Review: Yearly evaluation for salary review and career progression opportunities.
Other Allowances & Allowances: Standard allowances for special life events (maternity/paternity leave, marriage, etc.).
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