Tìm kiếm việc làm tại:

OTA Channel Management: Take full responsibility for receiving, processing, and managing all reservations generated from OTA (Online Travel Agency) channels.
Booking Processing & System Allocation: Process and assign OTA bookings into the hotel's property management system (PMS). Ensure all guest information is entered accurately with zero errors to prevent overbooking or duplicate reservations.
Guest & Partner Communication: Respond promptly and professionally to all messages and emails from guests and OTA partners. Provide accurate information regarding bookings, hotel policies, special requests, or complaints, while maintaining consistency across all OTA platforms.
Cross-Department Collaboration: Coordinate closely with the Operations team (Front Office, Housekeeping, etc.) to ensure accurate room status updates and efficiently handle booking modifications, cancellations, no-shows, and special guest requests.
Inventory & Rate Monitoring: Monitor and track room allotment, pricing, and live room availability.
Listing & System Mapping: Lead the listing and setup of new hotel branches on OTA platforms and execute proper mapping with the Channel Management System (CMS).
Content & Score Optimization: Maintain and continuously improve the content score and listing quality of all branches on OTA platforms.
Payment Control & Risk Management: Audit payments, detect irregular or suspicious bookings, and promptly report discrepancies to the manager.
Financial Reconciliation: Partner with the Accounting department to perform monthly reconciliations, process payment requests, and track monthly payouts for OTA partners utilizing Virtual Credit Cards (VCC).
Ad-hoc Tasks: Execute other related duties and assignments as requested by line managers.