Mô tả công việc
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
Provides functional assistance and direction to all departments.
Cooperates, coordinates and communicates with other hotel departments as required.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Control preparing welcome cards with Director Of Rooms's Signature for VIPs and MAS member guests, ensures them receive special attention.
Inspects front of house and back of house regularly for cleanliness.
Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Promotes inter-hotel sales and in-house facilities.
Checks billing instructions and monitors guest credit
Analyses and get approval discounts and rebates if any from higher management
Analyses the rate variance report to ensure rooms revenue control
Takes action with the Property Management Systems (PMS) in emergency situation.
Fully conversant with all hotel emergency procedures.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
Works with superiors in the preparation and management of the department's budget.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements.
Yêu cầu
College Degree or above
Vietnamese - Excellent level, written & spoken
English - Good level, written & spoken
Spanish - knowledge is not a must but will help embody & communication of Company culture.
Computer Skills
2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
Quyền lợi
Attractive salary and benefits package.
Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary and holidays.
To participate in any Training/ Development schemes.
Thông tin chung