Mô tả công việc
Welcome guests warmly and ensure a smooth arrival, stay, and departure experience.
Build positive relationships with guests and anticipate their needs.
Handle guest inquiries, requests, feedback, and complaints promptly and professionally.
Coordinate with Front Office, Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
Conduct guest engagement activities and follow up on special requests.
Monitor online reviews, guest feedback, and satisfaction scores.
Assist in VIP guest arrangements, special occasions, and personalized experiences.
Maintain accurate guest records and update guest preferences in the system.
Support upselling opportunities and promote hotel services and facilities.
Ensure compliance with company service standards and brand guidelines.
Yêu cầu
Graduated 12/12 and related degree.
Have 3-6 months experience in receptionist, guest relation, customer service, concierge in 3-5 star hotel/resort scale.
Proficient in English communication.
Hardworking, diligent, honest, careful, enthusiastic and good team support
Discipline and positive attitude
Quyền lợi
13th-month salary
Annual leave: start with 12 days and plus 1 day every 2 year working.
Employee discount.
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
Other allowance (Team bonding, birthday, marriage,...).
Annual Performance Review.
Working in a dynamic and professional environment.
Thông tin chung