Mô tả công việc
Pay attention to the experience of each customer, focus on improving the quality of customer service, always maintain a 5-star service attitude when interacting with customers
As the brand representative for the spa, the Spa Manager needs to maintain a professional image, be well mannered and human.
When guests complain about service quality, the Spa Manager needs to consider, evaluate the problem and come up with a solution quickly.
For problems that arise during operation, the Spa Manager needs to proactively resolve them if possible, or report to superiors if necessary.
Work closely with the Reception department to monitor the number of bookings and optimize the number of daily bookings
Maintain a clean, tidy image in all spa spaces.
Regularly check the cleanliness and set-up of the room according to standards.
Monitor monthly product consumption. Report to superiors when there are problems or excess consumption
Proactively handle issues related to human resources.
Yêu cầu
Female from 30 to 45 years old
Graduated from College/ University, preferably major in hospitality or spa/ beauty
High English proficiency
At least 2-year experience in Hotel/ Restaurant/ Spa/ Hospitality industry
Good leadership skill and willingness to learn
Ability to work well under pressure. Result-oriented way of thinking and working.
Quyền lợi
Salary: Negotiable (Basic salary + allowances + commission on revenue (Income from 22m - 32m/ month depending on capacity)
Social and health insurance, trade union following Vietnam's labor law, monthly salary 13, unexpected bonus, work performance bonus
Working in a professional, modern environment, posting 5 stars. And other regimes as defined by the company.
Thông tin chung